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Errors using "Print to PDF" via the web

Problem​

With a browser viewing a diagram in the iGrafx Platform, the File > Print to PDF command displays error messages instead of creating a PDF document for printing.

Solution​

This issue is caused by an incompatibility of certain fonts.

This can be resolved by editing the “pdf-fonts.xml” file in your install directory to not auto-detect fonts: 

  1. Go to your iGrafx Origins install folder (e.g. C:\Origins)
  2. Edit the pdf-fonts.xml file (e.g. at apache-tomcat-8.0.36\igrafx\iGrafxWebApp\WEB-INF\classes\com\igrafx\svg2pdf\pdf-fonts.xml) to delete or comment out the line; e.g. comment it out by like this:  ""
  3. Save the file

You should not need to stop/restart the iGrafx service or any other services.

note

Be aware that this solution will use whatever fonts are available on your application server.  If a font is used in the document, supported by the client machine, but not supported or not on the server, the default font will be used (e.g. Times Roman).