52 docs tagged with "kb-how-to-article"

When using OpenJDK 11, you may find that the method for creating a SAML keystore described in https requested entry requires a password".

The public REST API for the iGrafx Platform allows you to interact with the application in an automated fashion. It was introduced with the iGrafx Platform version 16.2 and coverage has been and will continue to be improved over time on request.

The iGrafx platform doesn't ship with icons for non-iGrafx file extensions, causing links to files with other extensions to show a generic icon. You can add those extension based icons by adding them to the iGrafx platform application extension folder.

Requires iGrafx Platform version 16.2 or newer.

When users need to be created automatically when accessing the platform for the first time post authentication.

There are two main group types within Microsoft Active Directory

Problem

If you want to move from one SQL Server Instance or Machine to another the following steps may be useful to you.

If you have a repository in iGrafx 2015 that is synchronized with Enterprise Modeler then the following steps will result in a clean upgrade to a synchronized Origins repository. Due to significant changes in the structure of the resources in the repository in Origins, after migration you should avoid making edits prior to your first synchronization.

The iGrafx Origins Platform caches many things in order to improve performance and decrease load on the database server.  If you see something that appears to be out-of-date with its current state, you can try clearing the cache to see if that solves the problem.  Note that if clearing the cache does resolve the issue, then it signifies a bug in the iGrafx Origins Platform, and a bug report should be filed using the iGrafx Service Desk; manually clearing the cache should not be required.

The Process Narrative is an iGrafx desktop client extension that takes data from an open document (an ‘.igx’ file) to produce and format a report stored as a Microsoft Word document.  It is not shipped with the product but can be requested via the iGrafx Support Portal or by contacting your iGrafx Account Manager.  It is installed just like any other desktop application. See "Notes" below for extending the reports available.

This article applies to iGrafx Process and iGrafx Process for Six Sigma client tools. Simulation is not yet available via web-authored diagrams.

This tutorial describes how to enable automatic user provisioning and de-provisioning with Azure AD/Microsoft Entra ID. Automatic user provisioning via the SCIM protocol is only available in the iGrafx cloud offering with the Process Design module.

This tutorial describes how to enable automatic user provisioning and de-provisioning with Okta. Automatic user provisioning via the SCIM protocol is only available in the iGrafx cloud offering with the Process Design module. For more information on how the technology works see this Okta document.

This article will help you if you want to open any page in the iGrafx repository model area via a link from an external page or even a Web Address object in the repository itself and need to control if the tree is expanded or collapsed.

In the iGrafx Platform, deletion of folders that contain checked out External Files, Diagrams and other content may not be possible. You can use an ad-hoc list report to search for the objects that need to be checked in to successfully.

For PDF/A, the primary goal is to make the PDF self-contained. Here's how the iGrafx graphical diagramming client (e.g. FlowCharter) addresses PDF publishing and issues in PDF/A:

If you create multiple diagrams within one IGX Document using the iGrafx Desktop Client, it is likely you want them displayed in a certain order within the Client and when browsing the iGrafx Platform.

IGX documents or diagrams that are currently checked-out by a different user cannot be deleted, moved or modified. This article explains how an administrator can get access to the diagram's latest checked-in version ⚠️ All changes done in the working draft will be lost when undoing the checkout.

The client offers the option to not display certain alert messages, e.g. upon deleting a Describes Relationship.

If you do not have an iGrafx repository, or you have the iGrafx repository and want to link to additional data stored in SharePoint, you may link from an object in an iGrafx diagram to data in SharePoint.

For Video Files

When having analytics data or Power BI-based audit data reports available, you may want to embed these directly in the iGrafx Process Design application to share with your end users. This can be achieved securely by publishing your Power BI report and embedding it in an iFrame.

To configure repository risk settings go to Configuration > Risks.

The following description only applies to Windows.

Often times a user will want to move multiple objects to a new location, or delete a selection of objects from more than one folder. The iGrafx Platform provides the full screen tree view for certain types of batch operations to achieve this.

Problem

Purpose

In some scenarios and corporate networks, the iGrafx Platform will not have direct access to the internet or other machines on the network and needs to be configured to use a proxy server. Functionalities that might require this are:

When manually deploying the 17.2 Platform to Tomcat and configuring it, the following jar files should be added to the list of skipped files for scan on startup.

This article explains how an administrator or a user with the item role permission Administer on the object can get access to the diagram's latest checked-in version or the working draft.

You want to create repository resources (person) from the login users you imported from your Active Directory?

Problem ). Running another approval cycle, does not accept these changes so that the toggle remains.

What did you want to evaluate?

What is Two/Multi Factor Authentication

Affects versions 16.1 and newer.

Mining Variant Overlay allows data from a Process Mining Project to be overlayed on top of a Web Diagram.

In some cases, the local logout for platform users is not enough and in a SAML scenario, the user should also be logged out of the Identity Provider. To do that, the user has to be sent to the SAML logout URL instead of the regular logout URL

You want to push the URL of your iGrafx platform to your iGrafx Desktop Client users (i.e. Flowcharter), so they can pick it from the list of known URLs?

The metadata for Single Sign On via SAML can be provided via two different mechanisms. It can either be uploaded to the platform itself or provided as a https\-based URL from which the metadata can be downloaded. This article explains the benefits of remote metadata and the requirements for both the iGrafx Cloud and on-premises (Datacenter) installations.

This article will help you to register a repository which was used in another iGrafx platform environment. If you try to do so without following the steps below you will see an error message like:

When viewing the filesizes of the Databases on a Microsoft SQL Server Installation, there are two files for a DB: A .mdf and a .ldf file. The ldf file contains Logging information and it might grow bigger than the actual Datafile (.mdf) and block valuable space on the harddisk.

If you are looking for resources and documentation for our IPA tool (iGrafx Process Automation), we have collected a variety of documentation links and websites for you here

Your only iGrafx Platform Administrator left the company or is on a hiking trip in Patagonia? There are several legitimate reasons to restore administrative access to the iGrafx Platform.

In some instances and within some corporate environments, Tomcat is only allowed to run with the Java SecurityManager enabled (see https//tomcat.apache.org/tomcat-7.0-doc/security-manager-howto.html). If this is the case, additional configuration is required to allow the iGrafx Platform to run, as the default security policies restrict access to almost all file, property and reflection features.

There are different ways to approach landing pages with the iGrafx platform. There are other ways but the following list contains the ones we've seen frequently used.

Frequently, when working with our Customer Success and Support team, we will ask you for a support ZIP file. This diagnostic file contains some general information about your iGrafx Platform instance and health, as well as can be outfitted with log files to help troubleshoot and investigate the events going on in your platform. Commonly, we will ask you to attach this file to your ECHO Service Desk tickets at https://echo.igrafx.com.

You want to import users and groups from Active Directory and want to develop and test your own LDAP query.

These instructions apply only for on-premises installations of Process Design. Different URLs should be whitelisted for Cloud Customers.

You are able to change the site URL within the iGrafx Process Design administration interface as described here:

You are able to rename your repository display name and shortname within the iGrafx Platform administration interface as described here:

When working with the iGrafx Platform, there are two language choices to make. This article explains the main difference between the two choices, and some of the effects they have.