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62 docs tagged with "kb-troubleshooting-article"

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Desktop Client Installation on Windows Server

Starting with Windows Server 2008, Microsoft introduced a new feature called the Windows Installer Coordinator allowing parallel installation of applications. However, sometimes this feature can run into a bug and the installation will not finish properly.

Tomcat proxy configuration for update check or license activation

The default configuration does not support the specification of a user for the proxy, i.e. for the proxy the attribute "noauth" needs to be defined for the Tomcat server. Therefore browse to the path: \[iGrafx path\]/apache-tomcat-7.0.42/bin/tomcat7w.exe and start the exe.

Update Diagram Cache

When iGrafx Desktop client documents are added to a repository, or updated versions are subsequently checked in, an XML representation of each contained diagram is created and used by the iGrafx Platform to display them in a Web browser client.