2 docs tagged with "support"

The iGrafx Origins Platform caches many things in order to improve performance and decrease load on the database server.  If you see something that appears to be out-of-date with its current state, you can try clearing the cache to see if that solves the problem.  Note that if clearing the cache does resolve the issue, then it signifies a bug in the iGrafx Origins Platform, and a bug report should be filed using the iGrafx Service Desk; manually clearing the cache should not be required.

Frequently, when working with our Customer Success and Support team, we will ask you for a support ZIP file. This diagnostic file contains some general information about your iGrafx Platform instance and health, as well as can be outfitted with log files to help troubleshoot and investigate the events going on in your platform. Commonly, we will ask you to attach this file to your ECHO Service Desk tickets at https://echo.igrafx.com.