Cannot download files from within iFrame Gadgets in Internet Explorer
Problem
3 docs tagged with "troubleshooting"
View all tagsHow to resolve a blank page when accessing the iGrafx Service Desk ECHO
Problem
Steps to create a support ZIP with log files for troubleshooting
Frequently, when working with our Customer Success and Support team, we will ask you for a support ZIP file. This diagnostic file contains some general information about your iGrafx Platform instance and health, as well as can be outfitted with log files to help troubleshoot and investigate the events going on in your platform. Commonly, we will ask you to attach this file to your ECHO Service Desk tickets at https://echo.igrafx.com.